Our story begins in 2009 when we purchased our first t shirt printer. As soon as our friends and family found out about this cool new tool we had, they started asking us for custom shirts for a number of occasions. Some needed shirts for special events like birthdays, baby showers, bachelor and bachelorette parties, weddings, etc. Others wanted to make a very special design to give as a gift to someone special. Our entrepreneur friends wanted shirts for their own business.
Working on each individual order allowed us to see what makes each shirt special. Each one has its own story and memories that will be made with that unique piece. We also were able to see the faces of our friends and family who came to pick up their order, and the smile on their face when they saw their idea come to life.
Ten years and a couple of t shirt printers later, we started instMerch as a way to provide personalized service and products to the communities that we serve. We have now extended the number of items we offer from just t shirts to stickers, canvas prints, banners, and many more. However, our main goal remains—to bring the same level of happiness we saw in our friends and family to everyone we come in contact with. How do we accomplish this? For us, it is about providing high quality products, a fast turnaround time, and always being there for you.
Providing Outstanding Service—We believe that the key in providing outstanding service starts with everyone in the organization being knowledgeable and able to help. That is why everyone at instMerch is a customer service specialist. We do everything from our Ashland, Massachusetts location, and when you contact us you will talk to the same people who make the products, work on the website, and are ready to greet you when your items are ready for pickup. We have a small team, but we see that as a strength, not a weakness.
Providing High Quality Products—We are constantly working to provide the best quality products. We know that what you have created is important to you, and we treat the process of making your items with the same level of importance.
Fast Turnaround Time—We understand that you might not have the time to wait around for a customized item to be produced and then arrive a few days later if you need it for a specific day. That is why we pledge to get your order ready as soon as possible and give you the option to pick it up or even have us personally deliver it in the Metrowest and Greater Boston area. Your convenience is important to us, and that is why we will do everything we can to make sure you get it on time.
Our mission is to make our customers happy. That is why we offer 100% satisfaction guarantee on your entire order, a fast turnaround time with convenient pickup options, and outstanding service by being there for you every step of the way. Everything we do is with your happiness in mind, and we are always working to spread that happiness to the communities that we serve.